August 05, 2022
Salesforce multi-select picklists are notoriously tricky to use effectively.
On the one hand, their benefits are understandably alluring. Like single-select picklists, multi-select picklists provide standardization. They allow you to offer standard options instead of relying on a customer or employee to enter data into a text field.
Multi-select fields are ideal for specific types of situations.[…]