November 13, 2019
As companies grow, their ability to understand their customers is diminished, which ironically impedes their ability to continue down the path of growth.
CRM databases in HubSpot and Salesforce simply become too big. 46% of contact center decision makers estimated their contact centers to grow by 5%-10% in the next year, which for many is an unsustainable rate.
Engagements with those[…]
November 07, 2019
Industry-leading companies always seem like they are a step ahead. They are proactive rather than reactive. They are faster when responding to issues and more innovative when expanding into new markets.
It’s almost like they have a crystal ball. The truth is that they kind of do!
The data they collect — whether it be in their CRM, accounting, or ERP system — is chock-full of key insights they[…]
October 16, 2019
Anyone who works in marketing operations knows that customer data is a critical foundation for their success. The problem is that even with this knowledge, most people underestimate just how impactful customer data can (and should) be at every point in the customer lifecycle.
Your ability to collect, integrate, clean, and supplement customer data plays a critical role in the experience of your[…]
October 10, 2019
Welcome to Insycle Insiders, a series of short conversations with customers that have made Insycle a key part of their data management strategy.
In this edition, we spoke with James Marshall, Systems Analyst from Kitchen Magic, a kitchen renovation company with locations in Pennsylvania, Massachusetts, New Jersey, New York, and Connecticut. They’ve served tens of thousands of customers on the[…]