March 21, 2021
As companies grow, their ability to understand their customers is diminished, which ironically impedes their ability to continue down the path of growth.
CRM databases in HubSpot and Salesforce simply become too big. 46% of contact center decision makers estimated their contact centers to grow by 5%-10% in the next year, which for many is an unsustainable rate.
Engagements with those[…]